TERMS & CONDITIONS

SALES

All items are sold on a first-come, first-served basis.

DELIVERY

Prices do not include shipping costs. Shipping costs will be added at checkout. If you would like to discuss shipping methods or costs, please do get in touch. Items can be collected from Somerset at no cost - please contact us to discuss.

Items will be shipped within 14 days of purchase unless otherwise stated.

The majority of our items are shipped using Royal Mail, unless a specialist courier is required. If you would like to request a specific courier service, please notify us before completing your purchase and we will aim to accommodate your request.

​ONLINE RETURNS

Refunds can only be made if the item supplied does not meet the description given on the website or if the item has previously unspecified damage to it.

In the event that your purchase arrives damaged, please contact us immediately. Refunds for damage will be made at our discretion. Please note that once an item has left our premises it becomes the ultimate responsibility of the shipping company to reimburse you for any damage caused.

If any item is sold with a discount over 10% we have the right to refuse any refund.

STOCK CONDITION

The description given for each item shown on the site is for guidance only. Customers should satisfy themselves as to the accuracy of such descriptions and that the item they are ordering is actually the item they require before placing an order.

We take great care to ensure all our descriptions are accurate and that any specific areas of damage or repair are stated, and items priced accordingly.

Please contact us if you have any specific questions about any of our products and their conditions.​

Perfect English Stuff reserves the right to cancel, vary or suspend contract of sale if events occur which are beyond our control including fire, floods, storms, riots or non availability of materials or supplies.